15. Late payment

Unless agreed otherwise in writing, final files may be delivered before full payment is received. Where this applies, full payment is due within 7 days of delivery of the final files or invoice, whichever is later.

If payment has not been received within 7 days, Sound & Script Studio will issue a payment reminder.

If payment has still not been received within 14 days of delivery of the final files or invoice, whichever is later, Sound & Script Studio may take further action to recover the unpaid amount. This may include legal action, debt recovery, withdrawal or suspension of usage rights, and the recovery of any applicable interest, administrative fees, legal fees, debt recovery costs or other reasonable costs caused by late payment.

Usage rights do not fully transfer or commence until full payment has been received, unless agreed otherwise in writing.

For business-to-business transactions, statutory interest and compensation may apply under UK late payment legislation.

The Client remains responsible for paying the full outstanding amount, together with any applicable interest, administrative costs, recovery costs, legal costs or other reasonable costs arising from late payment.

 

16. Non-refundable deposits

Deposits are non-refundable once a Project has been booked.

The deposit secures Project time and covers administration, planning, scheduling, communication, preparation and the commitment of studio resources.

This does not affect any legal rights that cannot be excluded by law.

 

17. Refunds and cancellation

Because many Sound & Script Studio services are bespoke, custom-made, time-based or digital creative services, refunds are not offered once work has been booked, started, delivered or made available, except where required by law.

If the Client cancels a Project after booking, the deposit remains non-refundable.

If the Client cancels after additional work has been completed beyond the value of the deposit, the Client may be invoiced for the work completed up to the cancellation date.

If the cancellation fee exceeds prior payments, the remaining balance must be paid.

If Sound & Script Studio is unable to complete a Project due to circumstances within its control, a fair resolution will be discussed. This may include rescheduling, partial refund, alternative delivery, or another reasonable solution depending on the circumstances.

Nothing in these Terms removes statutory rights that cannot legally be excluded.

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18. Consumer cancellation rights

If the Client is buying as a consumer, they may have cancellation rights under UK distance selling rules.

By paying a deposit, approving the brief, and asking Sound & Script Studio to begin work, the Client agrees that work may start before the end of any cancellation period.

Where custom digital work, recording, performance, editing, sound design, composition or other bespoke creative work has begun, been delivered, or been made available with the Client’s agreement, cancellation or refund rights may be limited.

This does not affect statutory rights where services are not provided with reasonable care and skill.

 

19. Delivery

Delivery methods may include:

• WeTransfer

• Email

• Download link

• Cloud storage link

• File transfer service

• Another agreed delivery method

Unless agreed otherwise, voiceover files are delivered as 24-bit/48kHz WAV files.

Unless agreed otherwise, sound design files are delivered in WAV and MP3 format.

Alternative file formats can be provided if requested at the booking stage.

Additional formats, stems, loops, alternate mixes, separated assets, session files, file naming conventions or technical exports may incur additional fees.

The Client is responsible for downloading and safely storing delivered files.

 

20. File splitting

For voiceover projects, up to 5 separate files are included as part of the Basic Studio Fee unless agreed otherwise.

If more than 5 files are required, an additional fee may apply due to the extra time and file management involved.

For sound design, game audio, theatre, immersive or trailer projects, the number of deliverables, stems, loops or assets should be agreed before work begins. Additional assets or file versions may incur additional fees.

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21. Revisions and pickups

Revision requests must be made within 7 days of receiving the relevant draft or final files unless agreed otherwise.

The revision policy depends on the type of Project.

 

Voiceover revisions

If Sound & Script Studio makes a clear recording error, technical error or delivery error, this will be corrected at no additional cost.

Minor script changes may be recorded without additional charge at Sound & Script Studio’s discretion, provided they are limited in scope and do not significantly affect the recording time, editing time, delivery schedule, performance direction or overall project structure.

For short-form voiceover projects, minor script changes may include small wording changes, line swaps or corrections that can be completed quickly within the original project scope.

For long-form projects, including audiobooks, e-learning modules, courses, narration series or chapter-based work, script changes are assessed by time and workload rather than percentage. Any changes that require substantial re-recording, repeated pickups, chapter-wide edits, restructuring, new files, new delivery passes or significant additional editing may incur an additional fee.

If a full re-recording is required due to Client changes, it will be billed at the original Basic Studio Fee, or another amount agreed in writing.

 

Sound design revisions

Unless stated otherwise in the quote, two rounds of revisions are included for sound design projects.

A reasonable sound design revision means an adjustment to the agreed work based on the original approved brief.

Examples of reasonable sound design revisions include:

• Adjusting volume balance

• Changing the timing of a sound effect

• Swapping or refining individual sound effects

• Minor changes to ambience, texture, intensity or pacing

• Small edits to better match picture, gameplay or movement

• Minor mix changes

• Minor export or format changes

A sound design revision does not include a major change in creative direction, a new concept, a new scene, a new version of the Project, a replacement brief, or changes caused by new materials supplied after work has begun.

Examples of work outside included sound design revisions include:

• Rebuilding the sound design from scratch

• Changing the style after the original brief has been approved

• Adding new scenes, levels, trailers, cuts or deliverables

• Reworking audio because the video edit has changed significantly

• Creating new assets not included in the original quote

• Producing additional formats, stems or versions not originally agreed

 

Acting, music and performance revisions

Revisions, retakes or additional recordings for acting, music or performance projects will depend on the nature of the Project and will be agreed in writing.

Additional takes, new direction, changed material, new lyrics, new music, altered creative approach or revised performance requirements may incur additional fees.

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22. Scope changes

A scope change is any change that alters the agreed Project after the quote has been approved.

Scope changes may include:

• Script changes

• Word count changes

• New deliverables

• New platforms

• New versions

• New formats

• New scenes, levels or edits

• Additional usage rights

• Additional broadcast rights

• Extended usage

• Rush deadlines

• New creative direction

• New reference materials

• Significant changes to supplied files

• Additional revision rounds

Scope changes may affect the cost and timeline.

Any additional fee will be confirmed before extra work is carried out.

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23. Intellectual property

Copyright and intellectual property rights in the Deliverables remain with Sound & Script Studio unless explicitly agreed otherwise in writing.

This may include, where relevant:

• Voiceover recordings

• Acting or performance recordings

• Original scriptwriting provided by Sound & Script Studio

• Music or composition work

• Sound design elements

• Custom sound effects

• Ambience compositions

• Drafts and unused concepts

• Project files

• Working files

• Editing sessions

• DAW sessions

• Sound libraries, samples and creative assets created or owned by Sound & Script Studio

Upon receipt of full payment, the Client is granted the agreed licence or usage rights for the specific Project and purpose set out in writing.

 

24. Usage rights

The Client may only use Deliverables for the specific purpose, project, platform, territory, duration and medium agreed in writing.

Usage rights may include, where agreed:

• Internal use

• Online use

• Social media use

• Commercial use

• Broadcast use

• Paid advertising

• Corporate use

• E-learning use

• Audiobook use

• Game use

• Trailer use

• Theatre use

• Immersive experience use

• Podcast use

• YouTube use

• Public performance

• Festival or screening use

Usage may be limited by:

• Territory

• Duration

• Platform

• Campaign

• Medium

• Project

• Exclusivity

• Audience

• Broadcast type

• Paid or unpaid placement

Usage rights only begin once full payment has been received.

Any usage or broadcast rights fee will be included in the quotation where applicable.

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25. Extending or expanding usage

The Client must obtain written permission before expanding usage beyond the agreed scope.

This includes, but is not limited to:

• Additional platforms

• Additional territories

• Longer campaign periods

• Broadcast use not originally agreed

• Paid advertising not originally agreed

• Reuse in a new project

• Transfer to another company, client, brand or campaign

• Use by assignees, sub-licensees or successors not originally agreed

• Use in additional media or formats

Additional fees may apply.

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26. Restrictions on use

The Client must not use the Deliverables in any way that:

• Exceeds the agreed usage rights

• Harms or misrepresents Sound & Script Studio

• Harms or misrepresents Alexander Evley

• Is unlawful, defamatory, discriminatory, misleading or exploitative

• Suggests endorsement of a product, service, political position, cause or organisation not agreed in writing

• Transfers the Deliverables to another company, brand, agency or project without permission

• Copies, resells, redistributes or repackages the Deliverables outside the agreed use

• Uses the Deliverables for AI training, voice cloning, machine learning, synthetic voice generation, dataset creation or similar purposes without explicit written permission

 

27. AI, voice cloning and synthetic media

Voice recordings, performances, sound design, music, custom audio and other Deliverables must not be copied, sampled, cloned, replicated, scraped, analysed or used in any AI-generated system, machine learning model, synthetic voice tool, training dataset or automated generation process without explicit written permission.

No AI-generated audio is used in the creation of Sound & Script Studio sound design or voiceover services.

Unauthorised AI use is strictly prohibited and may result in legal action.

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28. Copyright transfer and buyouts

Where a full copyright transfer, buyout or extended licence is agreed, it must be confirmed in writing and may be subject to an additional fee.

A copyright transfer or buyout does not include third-party materials, licensed assets, plugins, sound libraries, stock audio, royalty-free assets or any material that cannot legally be transferred.

Unless explicitly agreed otherwise, a buyout or licence does not transfer ownership of Sound & Script Studio’s underlying tools, workflows, project files, drafts, unused concepts, sound libraries or creative assets.

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29. Third-party materials

Sound & Script Studio may use royalty-free assets, sample packs, plugins, stock audio, licensed assets and professional audio tools as part of the creative process.

These materials are used according to their relevant licence terms.

The Client must not use or extract third-party materials outside the agreed Deliverables in a way that breaches any licence terms.

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30. Portfolio use

Unless prohibited by a Non-Disclosure Agreement or agreed otherwise in writing, Sound & Script Studio may display completed work for portfolio, showreel, website, social media, marketing, award, funding, grant, directory or professional profile purposes after the Project has been publicly released.

If a Project is confidential, unreleased, under NDA, embargoed, or cannot be publicly shared, the Client must tell Sound & Script Studio in writing before the Project begins.

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31. Confidentiality

Sound & Script Studio will treat non-public Client materials and confidential Project information with reasonable care.

If a formal Non-Disclosure Agreement is required, this must be discussed before the Project begins.

Confidentiality does not apply to information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.

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32. File storage and archiving

Working files and Project materials may be kept for up to 3 years after Project completion unless agreed otherwise.

Final delivered work may be retained for portfolio, archive and business reference purposes where Sound & Script Studio has the right to do so.

Public portfolio materials may be kept indefinitely unless agreed otherwise in writing.

Sound & Script Studio is not responsible for storing Client files permanently. The Client should keep their own backups of all delivered work.

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33. Client approval

The Client is responsible for checking all Deliverables carefully before approval, publication, broadcast, upload, distribution or use.

Once final work has been approved or used publicly, further changes may be charged as additional work.

Sound & Script Studio is not responsible for errors, omissions or issues that were present in materials supplied by the Client or approved by the Client.

 

34. Website and platform content

All content provided on Sound & Script Studio’s official platforms, including website copy, demos, recordings, music, sound design, graphics and written material, is protected by copyright unless stated otherwise.

Unauthorised copying, duplication, redistribution or use of website content is not permitted.

The Client and website users must not misuse the website, attempt to gain unauthorised access, upload harmful files, interfere with website operation, or use the website for unlawful purposes.

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35. Limitation of liability

Sound & Script Studio will provide services with reasonable care and skill.

To the fullest extent permitted by law, Sound & Script Studio is not liable for:

• Indirect loss

• Consequential loss

• Loss of profits

• Loss of contracts

• Loss of anticipated savings

• Loss of business opportunities

• Loss of reputation

• Loss of data

• Loss caused by Client-supplied materials

• Loss caused by the Client’s misuse of Deliverables

• Loss caused by third-party platforms or services

 

Sound & Script Studio’s total liability for any claim relating to a Project is limited to the amount paid by the Client for that Project, except where liability cannot legally be limited or excluded.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

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36. Force majeure

Neither Sound & Script Studio nor the Client shall be liable for delays or failure to fulfil obligations where caused by circumstances beyond reasonable control.

These may include, but are not limited to:

• Floods, storms, earthquakes or other natural events

• War, terrorism or civil unrest

• Government restrictions or legal action

• Strikes or labour disputes

• Widespread technical disruption

• Internet failure

• Platform failure

• Power outage

• Severe illness or incapacitation

• Equipment failure beyond reasonable control

• Other events outside reasonable control

If such an event occurs, the affected party should notify the other party in writing as soon as reasonably possible.

Reasonable efforts should be made to reduce the impact and resume performance.

If the event continues beyond 30 days, both parties may discuss rescheduling, renegotiation or termination with no further liability, except for payment owed for work already completed.

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37. Changes to these Terms

Sound & Script Studio may update these Terms and Conditions from time to time.

The latest version will be posted on the website.

The version in force at the time the Client approves a quote or books a Project will normally apply to that Project, unless a change is required by law or agreed in writing.

 

38. Governing law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, unless consumer law requires otherwise.